Cancellation & Refund Policy
How to change or cancel an Afro booking, request a refund, and check the conditions for flights, accommodation and WeTravel trips.
Updated 1 November 2026 · Read alongside the conditions for your particular booking.
Your booking’s cancellation schedule
Cancellation deadlines, charges, refundable amounts and no-show conditions are those disclosed in your accepted quotation, supplier booking documents or selected WeTravel trip before payment. There is no single percentage schedule across all services on this website. Ask us for the exact terms if they are missing or unclear; do not assume that a booking is refundable.
If you need to cancel or change
Send your request in writing to afrowhaleshark@gmail.com, WhatsApp +255 659 666 222, or the organizer messaging option in your WeTravel booking. Include the booking reference, lead guest name, travel date and requested change. Keep the message and request acknowledgement. Any deadline is assessed under the time zone and notice rules stated in your booking documents; ask us to confirm if unclear.
Guest cancellation, missed departures and unused services
Refunds and charges follow the agreed booking conditions. Non-refundable tickets or supplier costs may apply only as disclosed in those conditions and permitted by applicable law. Date changes depend on availability and may involve a fare difference or disclosed change charge. A refund is not automatic for a missed departure, early departure or service you choose not to use; the agreed terms and applicable rights govern.
If Afro cancels an activity
If Afro cancels an Afro-operated activity because it cannot safely or operationally proceed, we will offer an available alternative date or a refund for the cancelled, unprovided activity. You do not have to accept a replacement date. For a package containing flights, rooms or other supplier services, we will explain which parts are affected and the available refund or rebooking options under the agreed package and supplier conditions, subject to applicable law.
Weather, disruption and wildlife
The captain or activity leader may alter or stop an excursion for safety. Severe weather, transport disruption or other events beyond reasonable control can affect the itinerary. We will explain available alternatives and the treatment of unprovided services under your booking terms. Wildlife sightings are never guaranteed. A completed safari without a whale shark sighting does not by itself entitle a guest to a refund unless their booking specifically promises one.
Refund calculation and payment
Afro will explain the eligible refund and any permitted, previously disclosed deductions in writing. Approved refunds are returned through the original payment route where possible. Processing times depend on the payment provider, bank and any supplier recovery; we will communicate the expected timing for your case. Currency conversion may affect the amount received. Platform or bank fees are treated under the applicable provider terms and mandatory law.
Bookings made on WeTravel
Read the cancellation policy on the specific trip listing. WeTravel states that its default, where no cancellation/refund policy is listed, is non-refundable payments. Contact Afro as the organizer to request cancellation or a refund; WeTravel support does not decide your trip refund. Check the listing before paying.
Platform guidance: WeTravel cancellation policies · How to request cancellation or a refund.
Your statutory rights
Nothing here removes mandatory consumer rights or any remedy that cannot lawfully be excluded. If you believe the wrong terms were applied, contact Afro with your confirmation and supporting information so we can review the issue.